How Employment Innovations Rolled Out an HR and Payroll Solution Across a National Franchise Network

Chatime required a compliance audit along with outsourced payroll and HR solution rolled out across its national network of stores.


Fast Food Franchise


Outsourced HR
Outsourced Payroll
EI Legal
Employment Hero



“As an IR professional with over 30 years experience, this is one of the best processes I have ever been a part of. I can’t thank Employment Innovations enough.”

Judy Ann


Chatime is the fastest growing iced tea franchise in Australia, with a mix of stores owned by corporate and franchisees they achieved the Seek TopFranchise Award in 2018 and are a brand on the move and growing fast. Chatime hired Judy in early 2018 in line with corporate investment into reinforcing governance around pay compliance. Judy engaged EI for Payroll, HR and Legal services looking to rollout a new payroll and HR solution nationally.


A complete audit of contacts and policies across all franchisees was required along with the implementation of a streamlined and consistent HR on-boarding and compliance system. Chatime’s bookkeeping model meant that they managed the payroll for both the corporate stores and some franchisees, however the requirement was to implement new software and managed payroll for the entire network. Staff on-boarding, employee lifecycle management and HR compliance was managed in a multitude of ways across the franchise network with disparity between the understanding of best-practice and compliance requirements.
Franchisee networks typically experience a fragmented approach to their servicing of core functions including HR and Payroll, typically resulting in inconsistencies in approach to compliance increasing the risk of corporate brand damage.


EI Legal started an audit program checking for any areas of non-compliance across a number of its stores and franchises. A compliant document suite and policies were created and rolled out to the network of stores.
Chatime embarked on mandating the EI all in one Employment Hero, EI payroll software and managed payroll service across its entire franchise network ensuring an all encompassing approach to compliance across both corporate owned and franchise stores. The software solution gave Chatime Franchisees and store managers access to administer and review all their HR and onboarding tasks whilst giving Chatime corporate staff real-time visibility of HR and payroll data across the entire network. All pay cycles we aligned to the same pay period with EI administering payroll via one central point of contact. The change has acted to provide both an overall cost saving in administration and safeguard the Chatime brand. EI assigned a highly skilled team of enablement experts to aid the change over process.


Chatime immediately experienced a reduction in isolated HR and Payroll incidents by over 90%. Improved processes and a single point of contact within EI decreased the overall payroll processing error rate to less than 1%. Franchise onboarding and compliance was now streamlined with Chatime experiencing the benefits of a real-time and high-level view of their entire network through a single access point. Chatime’s compliant foundations were set enabling them grow the number of new franchises with best practice process and systems in place..