The Agency

How A Successful Real Estate Agency Rolled Out Outsourced Payroll and HR Software Across Its National Network

When a national real estate group combined into a single entity moving all HR and Payroll management into head office, The Agency required a solution that was flexible enough to meet their needs while providing compliance across all offices.


Real Estate


Outsourced Payroll
Employment Hero



“This is the 1st time I have ever outsourced payroll and to be honest I was initially a little dubious. I am now completely sold and love the service from Employment Innovations”

Nicole MacGee


The Agency is a successful Real Estate group with 18 offices along the Eastern States of Australia. In 2017 the group had staff employed across three separate entities when a decision was made by the business owners to combine into one, managed through a corporate head office in Sydney. As Nicole was going to be responsible for HR and Payroll across the 18 offices and 75 corporate staff she reached out in October 2017 to enquire about the benefits of Employment Innovation’s integrated HR and Payroll solution supported by a team of dedicated experts.


As the three entities had been operating individually there were multiple payroll and HR systems in place that needed to be combined into a single instance of Employment Hero and Keypay payroll software. All historic data, pay conditions and employment types needed to be carried across with a new managed payroll process implemented that would deliver seamless processing from day one.


Working with Nicole an on-boarding plan was created which combined the exported data from the three systems and created a new payroll process in KeyPay which retained all employee pay conditions along with historical data and processing rules. “What seemed like a huge task ended up being a lot easier thanks to the payroll team.”
The payroll processing team worked with Nicole to create a flexible operating rhythm that ensured communication and reporting ran inline with the business requirements.


Nicole and the payroll team operate in a seamless fashion to process payroll and provide reporting and communication in a fashion that works for The Agency. Having used other payroll systems in the past, Nicole is so confident in the Employment Innovation Outsourced Payroll solution that she happily refers the service whenever she can.