WeSupportU

Employment Innovations is a partner who improves critical thinking in HR policies and compliance.

With a solution of HR Connect, Employment Innovations was able to help WeSupportU amend their current policies and documents to align with compliance regulations.

INDUSTRY

NDIS provider

SOLUTION

HR Connect

EMPLOYEE SIZE

52

YEAR JOINED

2021

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“I manage HR, but I’m not specifically trained in HR. I use the service as a sounding board when I observe there is something we need help with. I know enough to know when to ask, and I use the advice to understand what I need to go and do. HR is what the (HR Connect) team lives and breathes.

WeSupportU

BACKGROUND

WeSupportU is an Australian registered NDIS provider who helps clients understand and implement their NDIS Plan. Specialising in disability support, they offer a range of services and therapy to NDIS recipients. WeSupportU employs a diverse workforce of both casual and salaried staff, with teams working in both an office and field capacity. Due to the nature of their dynamic workforce, they employ people across a range of contracts and Modern Awards.

CHALLENGE

Working across multiple Modern Awards, and with a diverse team functioning both in contractor roles and in permanent employment roles, WeSupportU falls under various compliance and legislation laws. These complex regulations uphold the safety and protections of both teams and clients, making it crucial to stay ahead of legislative changes and to remain aware of nuances within the evolving industry.

SOLUTION

HR Connect provides on-demand support and advice surrounding the HR function. From navigating Modern Awards, to staying ahead of legislative changes, HR Connect is able to offer continuous guidance to the in-house HR team at WeSupportU. This advice is both reactive in managing any flagged risks, and proactive in supporting decision-making to mitigate potential concerns.

 

RESULT

With the support of HR Connect experts, WeSupportU are able to ensure that all the correct policies are in place and are up to date within their business, strengthening their HR Framework. HR Connect reviewed all contracts and Policies and Procedures and immediately highlighted the critical areas for improvement. From these reports, their Executive Officer placed all staff on an appropriate award, and used HR Connect templates to provide updated employment contracts for all staff with consistent position descriptions and key performance indicators. HR Policies and Procedures templates from HR Connect were also used to either update existing policies, or create new policies for the organisation. 

There is a sense of relief and confidence, as internal teams have access to the advice that allows them to better manage performance in their teams, and gain greater insights during these processes. HR Connect has also been able to assist WeSupportU with creating personalised contracts that comply with the relevant Modern Awards and reflect the type of work carried out. Additionally, WeSupportU received continued support and advice to manage all aspects of the employee lifecycle from contracts and induction, through to exit interviews offboarding.

“I manage HR, but I’m not specifically trained in HR. I use the service as a sounding board when I observe there is something we need help with. I know enough to know when to ask, and I use the advice to understand what I need to go and do. HR is what the (HR Connect) team lives and breathes.”

WeSupportU

MAKING EMPLOYMENT EASIER BY COMBINING HR, LEGAL & PAYROLL SERVICES WITH TECHNOLOGY