Coronavirus (COVID-19) Knowledge Base

Purpose of this Coronavirus (COVID-19) knowledge base article

This knowledge base article will become a repository for all Coronavirus (COVID-19) related content from Employment Innovations and our partners, to provide clarity for our customers & Australian businesses during these times of previously unseen challenges.


Where to begin?

First and foremost, for the health and safety of yourself, your employees, colleagues, friends, family & other community members; you should follow advice from the Australian Government, and health authorities. Follow the lastest updates from each state at the links below:

Coronavirus (COVID-19) current situation and case numbers |

New South Wales | Victoria | Queensland | South Australia | Western Australia | Tasmania | Northern Territory | Australian Capital Territory



Implement a Coronavirus Workplace Policy

We highly recommend implementing a coronavirus workplace policy within your business or ask your employer to do so, if they have not done so already. We have provided the following templates which cover to following;

  • What steps should I take to combat infection?
  • What if I suspect I have symptoms of coronavirus?
  • What if I am diagnosed with coronavirus?
  • What if I come in contact with someone with a confirmed or suspected case of coronavirus?
  • What if I have recently travelled abroad?
  • What arrangements might the company introduce at this time?


Coronavirus Workplace Policy template


Need tailored HR & Business support now?


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What if we experience a downturn in business?

Many businesses who rely on customers physically visiting their premises (hospitality, retail, etc) are facing a significant slackness in trade due to the increased number of people staying at home and following the Governments guidance to socially isolate.

We recommend reading our blog on downturns in work and redundancies as a result of COVID-19, which provides general guidance on your rights and obligations as an employer. Need specific advice, request a call back from our experts below:


Request A Call Back


Update regarding employee requests for Separation Certificates

Please note in line with a recent coronavirus (COVID-19) update from Centrelink, the obligation to provide a Separation Certificate to employees who have recently been terminated or stood down has been removed has been removed.

Centrelink has indicated that when the need for these documents is again required, their website will be updated. We, in turn, will update you when this process again becomes a necessity.

Further information available from


Coronavirus: Changes to legislation and modern awards

In almost every area of the law, there have been changes to existing rules and procedures to help deal with the coronavirus pandemic.

This is especially true of the employment law sphere, and we set out below some of the key changes to legislation and modern awards that have been introduced over the last week that employers need to be aware of.



Live Q&A Session | Unpacking the small business stimulus

Join us for a live Q&A session hosted by Simon Obee, Head of Legal & Ben Thompson, CEO Employment Hero at 11 am on Tuesday 31 March. During this webinar session we’ll unpack the small business stimulus including;

  • What financial help is available now?
  • What financial help is on the way?
  • What financial help is planned?
  • Financial help state-by-state,
  • The best way to access financial support.



Live Q&A Sessions | COVID-19 and Employer Obligations

Join us for one of two live Q&A sessions hosted by Simon Obee, Head of Legal & Ben Thompson, CEO Employment Hero, where we’ll touch on an Employers Obligations’ during COVID-19.


Session One

Our first live Q&A webinar session was held on Monday 23 March 2020. If you missed it or would like to rewatch it, you can access the recording below:


Session Two

Our second live Q&A webinar session was held on Thursday 26 March 2020. You can access the recording below:


Australian Government announces border closures & travel restrictions to reduce the spread of coronavirus

In an effort to reduce the spread of coronavirus, Prime Minister Scott Morrison announced that Australia will close its borders to all non-citizens and non-residents on Friday 20 March 2020 from 9 pm Australian Eastern Daylight Time (AEDT) onwards.

The Government has since announced further inbound and outbound travel restrictions as part of the Biosecurity (Human Biosecurity Emergency) (Human Coronavirus with Pandemic Potential) (Overseas Travel Ban Emergency Requirements) Determination 2020 that came into effect at 12 noon Wednesday 25 March 2020.

Jules Pedrosa, our migration expert wrote a blog on how the border closures and travel restrictions will impact businesses, existing visa holder currently outside Australia and new visa applications.


The Australian Governments’ economic response

The Australian Government has responded in the nation’s interest to support households and businesses and address the significant economic consequences of the coronavirus pandemic.

The three targeted areas (below) are outlined in further detail within the following Treasury article; Economic Response to the Coronavirus.


Fact Sheets – Economic support for businesses

Cash flow assistance for businesses

Providing temporary relief for financially distressed businesses

Assistance for severley affected regions and sectors


Fact Sheets – Economic support for individuals

Income support for individuals


New South Wales Government responds to COVID-19 with two changes to Long Service Leave Act

The NSW Government has passed urgent changes to the NSW Long Service Leave Act in response to the coronavirus pandemic to help businesses keeping employees ‘in pay’ while managing business slow down due to COVID-19.



Helpful resources during the coronavirus pandemic

Policy templates

Coronavirus Workplace Policy template

Remote Working or Working From Home Policy template


Letter templates

Agreement for Reduced Hours or Pay, or Unpaid Leave letter template

At Risk of Redundancy letter template

Notice of Termination due to Redundancy letter template

Stand Down of Employment due to Coronavirus letter template


Other resources, guides and articles

Coronavirus (COVID-19) – An employees’ right to leave and pay

Employment Innovations | Working From Home checklist

Coronavirus (COVID-19) and the world’s largest remote working experiment

Coronavirus, downturns in work and redundancies

Redundancy Knoweldge Base article

Long Service Leave Knowledge Base article


Helpful information from our partners

Employment Hero | COVID-19 Resource Hub

Employment Hero | Detailed Personal Checklist Example

Employment Hero | COVID-19 FAQs – The questions everyone is asking right now

Employment Hero | Quick Guide: Financial support for individuals during COVID-19

Employment Hero | 7 Ways You Can Help Your Employees Stay Productive When Working From Home During the COVID-19 Outbreak

Employment Hero | Tips on working from home effectively

Employment Hero | How to set up your workstation (at home or in the office)

Employment Hero | Health poster

Employment Hero | How to get better – If you get sick poster


Other helpful coronavirus related articles

Greenwoods + Herbert Smith Freehills | COVID-19: payroll tax concessions


About Employment Innovations

Employment Innovations is one of Australia’s leading providers of employment services designed to increase productivity and ensure compliance. Its services and solutions include all the tools that every Australian small to medium sized employer needs – including workplace advice, legal services, payroll solutions, migration, human resource management and HR software.



The information provided in these knowledge base articles is general in nature and is not intended to substitute for professional advice. If you are unsure about how this information applies to your specific situation we recommend you contact Employment Innovations for advice.


The coronavirus COVID-19 pandemic will continue to change over the coming weeks and we recommend following the advice of State & Federal governments & health authorities. This article was originally published on 19 March 2020 and last updated on 27 March 2020.